Goods return (contract withdrawal)
Consumers have the right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason, in accordance with the Consumer Rights Act of 2014.
Fastest: report it with one click in your customer account. Sign in and in the Your orders next to the order choose “Report a return (withdrawal)”. Such a statement submitted via the website is fully effective — you do not need to fill in or send back any form. We will promptly confirm receipt by e-mail.
Alternatively, you can submit an unambiguous withdrawal statement and send it together with the returned goods to:
LITON — Zwroty
ul. Kokanińska 11A
62-800 Kalisz
The following documents must be included with the shipment:
- properly completed statement of withdrawal,
- goods in complete condition, not exceeding normal use,
- all accessories received,
- proof of purchase (receipt or VAT invoice).
Goods must be returned no later than 14 days from the date of withdrawal. The customer bears the cost of return shipping.
Claims (warranty / compliance with contract)
Complaint procedure:
- Complaint form — prepare a complaint containing: name and surname, email address or mailing address, phone number, product number, description of the defect, and the date of purchase and discovery of the defect.
- Preparing the product — return the product in complete condition, with accessories and a copy of the proof of purchase.
- Shipping — to the address: LITON — Claims, ul. Kokanińska 11A, 62-800 Kalisz.
Claims are processed within 14 days, in accordance with applicable regulations. Ready-made forms can be downloaded above: withdrawal form (PDF) and complaint form (PDF).
Out-of-court dispute resolution
Consumers may use out-of-court dispute resolution procedures, e.g. the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.